Customer Experience Coordinator - Remote

Overview

The Customer Experience Coordinator at PatientPoint plays a vital role in enhancing relationships with customers, ensuring an excellent experience while driving product utilization.

In Short

• Build relationships and engage practices to drive loyalty and identify opportunities.
• Daily inbound/outbound customer interaction via phone/email.
• Hybrid work model: remote and in-office in Tampa.
• Be the product expert and inform customers about product benefits.
• Set and maintain realistic customer expectations.
• Ensure service level standards are met.
• Support internal platforms and CRM tools.
• Coordinate work between departments for productivity.
• Maintain expert knowledge of PatientPoint products.
• Represent PatientPoint Brand positively.

Requirements

• Associate degree or equivalent education/experience.
• At least 2 years in a customer service role.

Benefits

• Comprehensive benefits package including flexible time off.
• Hybrid work options.
• Mental and emotional wellness resources.
• 401K plan.
• Supportive environment for all teammates.