Technical Writing and Operations Specialist - Remote

Overview

The Technical Writing and Operations Specialist will be responsible for creating high-quality knowledge base articles and collaborating with a community to support Firefox users. The role involves writing, editing, and managing content while working closely with various teams.

In Short

• Write clear and concise support articles for a large audience.
• Review community article submissions.
• Organize and structure content effectively.
• Collaborate with marketing and editorial teams.
• Edit content for SEO and user-friendliness.
• Provide insights to improve customer experience.
• Fluency in Spanish and English required.
• Lead content migration to a new platform.
• Research AI-driven content generation tools.
• Participate in projects to enhance content readability.

Requirements

• 2+ years of experience in technical writing.
• Experience working remotely with teams.
• Knowledge of on-page SEO writing.
• Familiarity with markup/markdown.
• Strong organizational skills.
• Empathy and curiosity about user needs.
• Bonus: Experience with online publishing best practices.
• Bonus: Knowledge of wiki markup.
• Bonus: Proficiency in a foreign language.

Benefits

• Hybrid working arrangements.
• Competitive base salary.
• Generous paid vacation.
• Attractive benefits package.
• Access to fitness workouts.
• Training opportunities.
• 1-on-1 coaching and mentorship.