Technical Support Specialist - Meditation and Mental Wellness App - Remote

Overview

The Technical Support Specialist for the Meditation and Mental Wellness app will serve as a key escalation point for resolving complex technical issues, collaborating with internal teams to enhance the member experience.

In Short

• Full-time, permanent position.
• Remote work opportunity.
• Act as a subject matter expert for Tier 2 technical issues.
• Troubleshoot and resolve various technical concerns.
• Collaborate with Product and Technical Support teams.
• Document bugs and known issues for internal use.
• Communicate technical information clearly to members.
• Identify recurring issues and recommend improvements.
• Manage escalations from internal teams.
• Contribute to continuous improvement of workflows.

Requirements

• 2-4 years of experience in customer or technical support.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Experience with support tools like Zendesk or Jira.
• Detail-oriented with strong documentation skills.
• Empathy-driven mindset and passion for helping others.
• Able to thrive in a fast-paced environment.

Benefits

• Full-time employment with competitive compensation.
• Wellness program including support from an in-house psychologist.
• Attractive benefits package including medical, dental, and vision.
• Access to fitness workouts from home.
• Paid Sabbatical Leave.
• Training opportunities and coaching sessions.
• Mentorship and cross-functional development opportunities.