Senior Application & Technical Support Specialist - Remote

Overview

As a Senior Application & Technical Support Specialist, you will be providing technical guidance and support to our customers for our healthcare decision support product, Axiom. To be successful in this role, you should be highly motivated and enjoy finding creative solutions to challenging problems.

In Short

• Troubleshoot and resolve advanced and complex technical issues independently.
• Serve as an escalation point for complex client issues and provide guidance to team members.
• Effectively prioritize and manage cases according to SOP guidelines.
• Update and maintain customer records accurately.
• Independently develop and deliver training sessions for customers and internal teams.
• Collaborate with cross-functional teams to enhance product support.
• Ensure the secure handling of PHI data in compliance with HIPAA regulations.
• Act as a mentor for the team, guiding junior staff.

Requirements

• 4+ years of product experience or relevant work with healthcare products.
• Strong understanding of Healthcare Costing.
• Experience with Axiom Financial/Decision Support application.
• Proficient knowledge of Microsoft technologies, especially Excel.
• Working knowledge of SQL.
• Experience in technical issue resolution and escalation procedures.
• Proven experience in managing multiple projects with multiple priorities.
• Experience with a case management tool, Salesforce is a plus.
• Proficiency with Tableau or similar data visualization tools a plus.

Benefits

• Comprehensive benefits package including retirement benefits.
• Health and welfare benefits.
• Paid time off.
• Parental leave.
• Life and accident insurance.
• Other voluntary and well-being benefits.