Customer Support Specialist II (Spanish Speaking) - Remote

Overview

The Customer Support Specialist II will be responsible for onboarding new clients and managing their progress through the disaster recovery process, ensuring they receive the necessary support and resources.

In Short

• Full-time position with remote work options.
• Onboard new clients and establish strong relationships.
• Manage a caseload and serve as the main contact for clients.
• Regular check-ins to monitor progress and provide recommendations.
• Collaborate with marketing and product teams to enhance client experience.
• Empathy and customer orientation are essential.
• 2+ years of experience in customer success or client management.
• Proficiency in CRM and digital tools.
• Competitive compensation and benefits package.
• Company culture emphasizes care, growth, and trust.

Requirements

• Empathetic and customer-oriented mindset.
• Highly organized with attention to detail.
• Exceptional verbal and written communication skills.
• Strong problem-solving abilities.
• Familiarity with disaster recovery or related fields.
• Experience in a startup environment is preferred.
• Self-starter attitude in a dynamic environment.

Benefits

• Full-time employment with competitive compensation.
• Wellness program and access to fitness resources.
• Attractive benefits package including medical, dental, and vision.
• Paid sabbatical leave.
• Training opportunities and mentorship programs.