Bilingual French & English Customer Support Specialist - Remote

Overview

As a Bilingual French & English Customer Support Specialist, you will provide exceptional support to French-speaking customers, addressing inquiries and resolving issues via email and chat.

In Short

• Provide customer support to French-speaking clients via email and chat.
• Address inquiries related to products and services.
• Resolve customer issues efficiently.
• Escalate complex issues as necessary.
• Maintain accurate records of customer interactions.
• Translate customer-facing documentation into German.
• Collaborate with cross-functional teams.
• Stay updated on products and industry trends.

Requirements

• Fluency in French and English (written and spoken).
• 1-3 years of experience in customer support.
• Strong communication and problem-solving skills.
• Excellent interpersonal skills.
• Experience with ticketing systems or CRM tools is a plus.
• Ability to multitask and work efficiently.
• A passion for helping users.

Benefits

• Remote working arrangements.
• Competitive base salary.
• Generous paid vacation.
• Attractive benefits package including medical options.
• Access to free fitness workouts from home.
• Paid sabbatical leave.
• Training opportunities provided.
• 1-on-1 coaching and mentorship.