Bilingual Arabic and English Technical Support Specialist - Remote

Overview

The Bilingual Arabic and English Technical Support Specialist will be the first point of contact for Arabic-speaking customers, ensuring they receive exceptional support and technical assistance. The role involves troubleshooting issues, providing solutions, and enhancing the overall user experience by delivering prompt and efficient service.

In Short

• Provide technical support to Arabic-speaking customers via email, chat, and phone.
• Diagnose and troubleshoot software, hardware, and network issues.
• Guide customers through step-by-step solutions and best practices.
• Escalate complex technical issues to the appropriate teams.
• Maintain accurate records of customer interactions.
• Assist with translating technical documentation into Arabic.
• Collaborate with cross-functional teams to improve product functionality.
• Stay updated on products, services, and industry trends.

Requirements

• Fluency in Arabic and English (written and spoken).
• 1-3 years of experience in technical support or customer service.
• Strong troubleshooting skills for software and hardware issues.
• Excellent communication and problem-solving abilities.
• Experience with ticketing systems, CRM tools, or help desk software is a plus.
• Familiarity with cloud-based solutions and technical concepts.
• Ability to multitask and work efficiently in a fast-paced environment.
• A customer-centric mindset with a passion for helping users.

Benefits

• Hybrid working arrangements.
• Competitive Base Salary.
• Generous paid vacation.
• Attractive benefits package including medical, dental, and vision options.
• Access to free posture-based fitness workouts from home.
• Training opportunities provided by PartnerHero.
• 1-on-1 coaching with feedback sessions and mentorship.