Customer Service Representative for Order and Billing Services | Home Office - Remote

Overview

As a Customer Service Representative for Order and Billing Services, you are an essential part of our team, ensuring that all questions and concerns from parents and students are resolved quickly and competently, allowing our services to run smoothly.

In Short

• You are the point of contact for parents and students regarding billing for school meals via phone, email, and ticket system.
• You handle all inquiries such as orders, cancellations, and support with account registration.
• You enter meal plans from caterers into the system and record subsidies from authorities.
• You create and send personalized “chips” for children to use for meal payments in the school cafeteria.
• During peak times, you assist other teams to ensure smooth operations.

Requirements

• You have completed commercial training or have several years of relevant professional experience.
• You possess strong communication skills and a solid service mentality, enjoying spending time on the phone with people.
• Your calm and friendly demeanor helps you remain composed in stressful situations and find solutions to problems.
• You are proficient in MS Office (Excel, Word, etc.) and ideally have experience with ERP, ticket, or CSM systems.
• You are open to changes and enjoy familiarizing yourself with new topics as we continuously optimize our processes.
• You speak fluent German (C2 level). Additional languages like English, Arabic, or Russian are a plus.

Benefits

• You can work from home.
• Diverse development opportunities in a rapidly growing company.
• Training and coaching by experienced colleagues.
• Work for the European market leader, contributing significantly to the success story and growth in Germany.
• Freedom and responsibility in daily operations, flat hierarchies, and quick decision-making processes.
• A financially strong corporate group with proven market leadership ability.
• An experienced and motivating leadership team that actively supports your professional development.
• Permanent employment contract, 30 days of vacation (based on full-time), and employee discounts (Corporate Benefits platform).