Customer Service Representative (Booking Officer) - Remote

Overview

An overview paragraph about the job

In Short

• Looking for Filipino candidates based in the Philippines.
• Full-time role with a work schedule of 40 hours per week.
• Salary range of 1,400 - 1,500 AUD/month.
• Contract type is Independent Contractor Agreement.
• 100% remote position allowing work from home.
• First point of contact for customers, providing support via phone, email, or chat.
• Experience in an Australian call centre environment preferred.
• Focus on resolving customer queries quickly and effectively.
• Maintain records of customer interactions.
• Collaborate with internal teams to resolve complex issues.

Requirements

• Experience in customer service roles.
• Strong communication skills in English.
• Ability to troubleshoot and resolve issues.
• Familiarity with handling inquiries via phone, email, and chat.
• Ability to meet KPIs related to customer satisfaction.
• Reliable internet connection and suitable home office setup.
• Availability to work full-time hours.
• Experience in a remote work environment is a plus.
• Knowledge of customer support software is advantageous.
• Ability to work collaboratively with a remote team.

Benefits

• Work from the comfort of your home.
• Opportunity to work with a reputable Australian client.
• Flexible work environment.
• Potential for career growth and development.
• Access to training and support from the employer.