Customer Service Representative - Banking - Remote

Overview

Join Raiffeisen's contact center, a leader in customer service quality in the banking sector, and start building your career while realizing your potential in a large international business.

In Short

• Work with customer inquiries regarding bank account services via phone and chat.
• Sales of bank products to individual clients.
• Handle inquiries from business clients and their representatives.
• Engage in outbound calls to sell bank products.
• Provide high-quality customer service.
• Collaborate with a team in a dynamic environment.
• Utilize communication skills to assist clients effectively.
• Participate in training and development opportunities.
• Contribute to achieving sales targets.
• Support clients in understanding banking services.

Requirements

• Strong communication skills.
• Experience in customer service or sales is a plus.
• Ability to work in a team.
• Proficiency in using communication tools.
• Willingness to learn about banking products.
• Fluency in Ukrainian and/or Russian.
• Problem-solving skills.
• Flexibility to work in shifts.
• Customer-oriented mindset.
• Basic knowledge of banking services.

Benefits

• Competitive salary.
• Opportunities for career growth.
• Comprehensive training programs.
• Supportive work environment.
• Health and wellness benefits.
• Flexible working hours.
• Access to banking products and services.
• Team-building activities.
• Work-life balance initiatives.
• Recognition programs for performance.