Account Manager (Customer Success Focus) - Remote

Overview

An overview paragraph about the job

In Short

• Serve as the primary point of contact for assigned client accounts, managing relationships in both English and French.
• Lead onboarding and training sessions for new clients, ensuring they are fully equipped to use the Parent™ system effectively.
• Drive customer success and satisfaction by proactively engaging with clients to ensure their goals are met.
• Monitor account health, usage, and engagement to identify opportunities for improvement and growth.
• Provide chat support to assist clients with quick inquiries and ensure timely resolutions.
• Address client inquiries and coordinate with internal teams to resolve any issues promptly.
• Maintain accurate and up-to-date account information in the CRM.
• Partner with cross-functional teams to share feedback and resolve client issues.
• Support renewal and retention efforts by maintaining strong, trust-based relationships with clients.

Requirements

• Bachelor’s degree or equivalent experience in Account Management, Customer Success, or a related field.
• 2–4 years of experience in account management or client relationship roles, preferably in SaaS or technology-based companies.
• Proven experience with ticketing systems and live chat support.
• Fluent in English and French (spoken and written).
• Strong communication, organization, and problem-solving skills.
• Proactive, customer-focused mindset with the ability to manage multiple priorities.
• Available to work in the Canadian time zone.

Benefits

• Comprehensive benefits package.
• Opportunities for professional development.
• Flexible work environment.
• Collaborative team culture.