Customer Success Manager/Account Manager - Remote

Overview

As a Customer Success Manager at Huzzle, you will connect with exceptional B2B sales professionals and help them maximize the value of products and services through strong relationship management.

In Short

• Build strong, lasting relationships with clients.
• Guide customers through onboarding and training.
• Identify opportunities for upselling and cross-selling.
• Act as the go-to point of contact for client concerns.
• Analyse usage metrics to optimise customer engagement.
• Collaborate with Sales, Product, and Marketing teams.
• Champion customer needs internally.
• Ensure client satisfaction and drive retention.
• Work in a supportive environment with top-tier clients.
• Enjoy a competitive salary with performance-based bonuses.

Requirements

• Experience in customer relationship management.
• Strong communication and interpersonal skills.
• Ability to analyse data and derive insights.
• Proven track record in upselling and cross-selling.
• Experience working collaboratively across teams.
• Passion for customer advocacy and satisfaction.
• Ability to manage multiple client relationships.
• Willingness to learn and adapt in a fast-paced environment.

Benefits

• Competitive salary and performance-based bonuses.
• Professional development and training opportunities.
• Supportive work environment.
• Long-term career stability.
• Opportunity to work with top-tier clients.