Head of Quality Control - Remote

Overview

We are seeking an experienced Head of Quality Control to lead and oversee our quality assurance processes. Your role will involve managing the quality of our after-sales support, ensuring timely and effective issue resolution by phone, chat and email, training customer service teams, and monitoring performance to maintain high standards of service.

In Short

• Lead and oversee quality assurance processes.
• Manage quality of after-sales support.
• Ensure timely and effective issue resolution.
• Train customer service teams.
• Monitor performance to maintain high service standards.
• Handle customer enquiries related to tracking and delivery delays.
• Work with leading courier services like DHL, FedEx, UPS.
• Foster a collaborative and innovative culture.
• Thrive in a dynamic and ambitious team.
• Contribute to the rollout of new TMS solutions.

Requirements

• Experience in quality control or assurance.
• Strong leadership skills.
• Excellent communication skills.
• Ability to train and mentor teams.
• Experience in customer service management.
• Familiarity with courier services.
• Strong problem-solving skills.
• Ability to work in a fast-paced environment.
• Adaptability and initiative.
• Strong sense of ownership.

Benefits

• Excellent career growth opportunities.
• Remote-first work environment.
• Collaborative and innovative culture.
• Dynamic and ambitious team.
• Opportunity to work with cutting-edge technology.