Head of Quality Control - Remote

Overview

We are seeking an experienced Head of Quality Control to lead and oversee our quality assurance processes.

In Short

• Lead and oversee quality assurance processes.
• Manage quality of after-sales support.
• Ensure timely and effective issue resolution by phone, chat, and email.
• Train customer service teams.
• Monitor performance to maintain high standards of service.
• Handle customer enquiries related to tracking and delivery delays.
• Work with leading courier services like DHL, FedEx, and UPS.
• Foster a collaborative and innovative culture.
• Thrive in a dynamic and ambitious team.
• Contribute to the rollout of new TMS solutions.

Requirements

• Experience in quality control and assurance.
• Strong leadership and management skills.
• Excellent communication skills.
• Ability to train and develop teams.
• Proven track record in customer service excellence.
• Familiarity with courier services and logistics.
• Adaptability and initiative in a fast-paced environment.
• Strong problem-solving skills.
• Ability to monitor and analyze performance metrics.
• Commitment to maintaining high service standards.

Benefits

• Excellent career growth opportunities.
• Remote-first work environment.
• Collaborative and innovative company culture.
• Dynamic and ambitious team atmosphere.
• Opportunity to work with leading courier services.
• Engagement in the rollout of new technology solutions.
• Supportive work environment valuing employee input.
• Flexible working arrangements.
• Access to training and development resources.
• Competitive compensation package.