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Customer Service Agent - Remote

Posted 24 weeks ago
Customer Service
Full Time
Worldwide

Overview

We’re seeking experienced customer service agents to join our priority customer team, a dedicated team that’s responsible for proactively managing our biggest business customers.

In Short

  • Join a dedicated team managing priority business customers.
  • Excel in communication and build lasting customer relationships.
  • Problem solving in a demanding environment.
  • Work to deadlines and multitask effectively.
  • Commit to exceeding customer expectations.
  • Be the first line, face of the company.
  • Foster transparent and engaging interactions.
  • Thrive in a dynamic and ambitious team.
  • Work in a fast-paced, remote-first company.
  • Enjoy excellent career growth opportunities.

Requirements

  • Experience in customer service roles.
  • Strong communication skills.
  • Ability to build relationships with customers.
  • Problem-solving skills.
  • Ability to work under pressure and meet deadlines.
  • Multitasking abilities.
  • Commitment to customer satisfaction.
  • Adaptability in a fast-paced environment.
  • Team player with a strong sense of ownership.
  • Proactive approach to managing customer needs.

Benefits

  • Excellent career growth opportunities.
  • Collaborative and innovative company culture.
  • Remote work flexibility.
  • Dynamic and ambitious team environment.
  • Opportunity to work with a technology-driven company.
  • Engaging and transparent work atmosphere.
  • Supportive management and team structure.
  • Access to cutting-edge shipping platform.
  • Involvement in a forward-thinking business.
  • Work with a diverse team of professionals.
ParcelHero logo

ParcelHero

ParcelHero is one of the UK's leading parcel delivery price comparison platforms, attracting over 5 million visitors annually. With a remote workforce of over 100 employees globally, the company is committed to leveraging technology to provide innovative solutions and exceptional customer service. As a dynamic and forward-thinking organization, ParcelHero is set to launch its new Transport Management Solution, Parcelhero Pro, in 2025, which will allow retailers to manage their shipping needs more efficiently. The company promotes a collaborative culture where every team member's input is valued, making it an ideal environment for those who thrive in fast-paced, ambitious settings.

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