Remote Otter LogoRemoteOtter

Customer Service Agent - Remote

Posted 24 weeks ago
Customer Service
Full Time
Worldwide

Overview

We’re seeking experienced customer service agents to join our team. The successful candidate will relish the responsibility and challenge of problem solving and working to deadlines, in a demanding environment that forces you to multitask.

In Short

  • Join a dynamic team of customer service agents.
  • Focus on ticket and live help support.
  • Excel in written communication.
  • Handle customer queries and complaints with diplomacy.
  • Work in a fast-paced, remote-first environment.
  • Emphasize problem solving and multitasking skills.
  • Exceed customer expectations consistently.
  • Collaborate with a team that values initiative and adaptability.
  • Opportunity for career growth in a technology-driven company.
  • Be part of a culture where every team member's voice matters.

Requirements

  • Experience in customer service roles.
  • Strong problem-solving abilities.
  • Ability to work under pressure and meet deadlines.
  • Excellent written communication skills.
  • Good level of diplomacy in handling customer issues.
  • Multitasking skills in a demanding environment.
  • Commitment to exceeding customer expectations.
  • Adaptability to a fast-paced work culture.
  • Team player with a collaborative mindset.
  • Willingness to take ownership of tasks.

Benefits

  • Excellent career growth opportunities.
  • Work in a technology-driven company.
  • Be part of a remote-first work culture.
  • Collaborative and innovative team environment.
  • Dynamic and ambitious workplace.
  • Opportunity to contribute to a cutting-edge shipping platform.
  • Flexible working arrangements.
  • Supportive team culture.
  • Access to training and development resources.
  • Engagement in a company that values employee input.
ParcelHero logo

ParcelHero

ParcelHero is one of the UK's leading parcel delivery price comparison platforms, attracting over 5 million visitors annually. With a remote workforce of over 100 employees globally, the company is committed to leveraging technology to provide innovative solutions and exceptional customer service. As a dynamic and forward-thinking organization, ParcelHero is set to launch its new Transport Management Solution, Parcelhero Pro, in 2025, which will allow retailers to manage their shipping needs more efficiently. The company promotes a collaborative culture where every team member's input is valued, making it an ideal environment for those who thrive in fast-paced, ambitious settings.

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