Risk Operations Program Manager - Remote

Overview

As Risk Operations Program Manager, you’ll work across our Risk Operations team to implement controls, programs, and processes that protect Parafin and its customers from fraudulent activity.

In Short

• Create best-in-class user experiences for customers impacted by risk decisions.
• Partner closely with data science, engineering, product, legal and compliance, and operations.
• Engage with Banking/financial partners and vendors on our fraud and operational program.
• Balance fraud/loss prevention with customer experience.
• Develop and monitor key metrics around fraud losses, customer experience, and operational efficiency.
• Collaborate with broader Risk and Ops teams to leverage and advance risk systems.
• Drive continuous improvement by learning from internal and external risk events.

Requirements

• Understanding of the card payment ecosystem.
• Understanding of KYC systems / vendors.
• Understanding of ACH money movement systems.
• Proven ability to excel in ambiguous environments.
• Ability to translate a deep technical understanding of our product.
• Superb communication skills.
• Natural problem solver.
• Proven ability to work in productively chaotic environments.
• Ruthless prioritizer; a creative and analytical thinker.
• T-shaped skills -- comfortable diving deep and framing high-level narratives.

Benefits

• Salary Range: $190k - $220k.
• Equity grant.
• Medical, dental & vision insurance.
• Unlimited PTO & work from home flexibility.
• Commuter benefits.
• Free lunches.
• Paid parental leave.
• 401(k).
• Employee assistance program.