Order Management Specialist II - Remote

Overview

The Order Management Specialist II plays a critical role in ensuring complex orders are completed accurately and efficiently, requiring deep expertise across various order types and systems knowledge.

In Short

• Process and manage complex and high-value orders.
• Collaborate with internal teams to ensure order accuracy and compliance.
• Mentor junior team members and assist with onboarding.
• Lead or support operational improvement projects.
• Serve as a key resource for audits and reporting.
• Support controls compliance and project management.
• Recognized throughout the organization for high impact.
• Requires strong analytical skills and communication abilities.
• Aim to provide an exceptional customer experience.
• Continuous improvement mindset is essential.

Requirements

• Bachelor’s degree with 1+ years of quote or order processing experience or 3+ years of experience without a degree.
• Solid experience with Salesforce CPQ and exposure to Service Cloud.
• Strong verbal and written communication skills.
• Strong analytical skills for troubleshooting and root cause analysis.
• Ability to collaborate cross-functionally and manage multiple tasks.

Benefits

• Join a leading company in restaurant technology.
• Opportunity for career growth and development.
• Work in a supportive team environment.
• Engage in operational improvement initiatives.
• Participate in a company that values diversity and inclusion.