Customer Success Manager - Punchh Team - Remote

Overview

PAR Technology has an exciting opportunity for an ambitious Customer Success professional to join our Punchh team!

In Short

• Manage a portfolio of brands to maximize value from our platform.
• Guide clients through onboarding and ongoing support.
• Work cross-functionally to launch new features and drive adoption.
• Identify growth opportunities and champion client success.
• Engage in strategic QBRs to align on performance.
• Spot upsell potential and drive retention.
• Collaborate with sales during the pre-sales stage.
• Travel 15-20% as needed.
• Strong communication and relationship-building skills required.
• Experience in mar-tech or restaurant tech preferred.

Requirements

• 2-3 years of client account management experience in B2B SaaS.
• Ability to manage and develop a book of accounts.
• Impeccable verbal and written communication skills.
• Strong time management and problem-solving skills.
• Experience achieving high client renewal and retention rates.
• Bachelor’s degree in Business or Marketing preferred.
• Entrepreneurial and resourceful mindset.
• Ability to influence cross-functional teams.
• Highly analytical and data-driven.
• Ability to travel as needed.

Benefits

• Unlimited PTO for exempt employees.
• 3+ weeks of vacation for non-exempt employees.
• Healthcare benefits.
• Fitness/wellness reimbursement.
• Internet stipend for remote employees.
• Employee stock purchase program.
• 401k match.