Associate - Community Outreach and Incident Analysis - Remote

Overview

Pano AI seeks an Associate - Community Outreach and Incident Analysis to review and curate smoke incident alerts issued by Pano Intelligence Center for relevance to Pano’s utility customers. You will also manage the relationships, including outreach and onboarding, with community end-users such as fire authorities and disaster management agencies.

In Short

• Review and curate smoke incident alerts for utility customers.
• Manage relationships with community end-users like fire authorities.
• Provide high-touch communication and support pre- and post-deployment.
• Ideal for those with Wildland Fire Dispatcher experience.
• Passionate about public safety and climate resiliency.
• Support utility customers’ incident situational awareness.
• Help install a network of engaged end-users responding to alerts.
• Work within Pano’s customer success and community outreach team.
• Contribute to the re-imagining of disaster preparedness.
• Be part of a diverse team with a focus on climate tech.

Requirements

• Excellent communication skills.
• High energy and process-driven mindset.
• Experience in disaster management or firefighting preferred.
• Ability to provide superior customer experience.
• Passion for public safety and climate resiliency.
• Ability to manage relationships effectively.
• Experience in community outreach is a plus.
• Willingness to work in a hybrid team environment.
• Strong organizational skills.
• Ability to adapt to changing situations.

Benefits

• Opportunity to work in a climate tech startup.
• Be part of a mission-driven team.
• Engage with innovative technology in wildfire detection.
• Work with experienced professionals from top tech companies.
• Flexible work environment with remote options.
• Contribute to meaningful change in disaster preparedness.
• Competitive compensation package.
• Professional development opportunities.
• Collaborative and inclusive company culture.
• Access to cutting-edge technology and resources.