Associate, Growth Community - Remote

Overview

Echo Base is a private holding company pursuing special situation control investments in the digital assets space. Its global crypto team possesses deep experience in both the scaling of new ventures and the restructuring of complex assets. Echo Base seeks to leverage operational and technical synergies across its portfolio companies to drive innovation. Est. 2025.

In Short

• Drive user engagement and revenue growth focusing on acquisition, retention, and effective channel management.
• Create and manage content across multiple social media platforms.
• Ensure prompt resolution of customer issues to uphold brand reputation.
• Develop and execute campaigns to boost customer engagement.
• Gather community feedback for product and marketing improvements.
• Educate users on crypto exchange features and security practices.
• Collaborate cross-functionally with various teams for seamless communication.
• Monitor and respond to app store reviews.
• Stay informed on cryptocurrency trends and educate the community.
• Optimize workflows for efficient issue resolution.

Requirements

• 3+ years in community management or customer support in crypto or fintech.
• Strong understanding of crypto trading and blockchain fundamentals.
• Proficiency in managing various social media platforms.
• Ability to analyze community sentiment and engagement metrics.
• Skilled in crafting engaging campaigns and community content.
• Experience working cross-functionally with support and product teams.
• Comfortable with omnichannel engagement strategies.
• Experience in global communities is a plus.

Benefits

• Opportunity to work in a dynamic and innovative environment.
• Engage with cutting-edge cryptocurrency trends.
• Collaborative team culture.
• Potential for career growth within the company.
• Flexible working arrangements.