Technical Account Manager – Unit 42 MDR - Remote

Overview

The Technical Account Manager will act as a trusted advisor to customers, ensuring efficient adoption of Palo Alto Networks’ Unit 42 Managed Services.

In Short

• Act as the main technical point of contact for Managed Services customers.
• Develop trusted advisor relationships with customer stakeholders.
• Leverage knowledge of MSSP/MDR operations and incident response.
• Be the first line of defense for customer technical questions.
• Drive onboarding, service adoption, and ongoing alignment.
• Manage escalations and service reviews.
• Lead projects in a fast-moving environment.
• Communicate clearly with technical and executive stakeholders.

Requirements

• 4+ years in cybersecurity, with 3+ years in a customer-facing technical role.
• Solid understanding of security operations and incident response workflows.
• Experience with MDR, EDR, XDR, or SIEM platforms.
• Strong executive presence and communication skills.
• A customer-first mindset with proven relationship-building skills.
• Excellent problem-solving skills and proactive approach.
• Ability to manage multiple accounts in a dynamic environment.
• Proven track record of managing customer escalations.
• Data-driven with a commitment to process.
• Team player with integrity and innovation.

Benefits

• Access to ongoing learning and development programs.
• FLEXBenefits wellbeing spending account.
• Mental and financial health resources.
• Opportunity to work with a passionate and dynamic team.
• Participation in exciting projects in cybersecurity.