Customer Success Architect, Cortex XPANSE - Remote

Overview

The Customer Success Architect at Palo Alto Networks will play a key role in helping customers maximize the value of their Xpanse product, ensuring successful deployment and integration into their operations.

In Short

• Guide customers through the product journey for Xpanse.
• Analyze customer ecosystems and provide technical assistance.
• Create implementation plans for product deployment.
• Conduct training sessions for customers on Xpanse functionalities.
• Collaborate with internal teams to advocate for customer needs.
• Translate technical knowledge into customer-facing articles and guides.
• Engage with customers to identify integration opportunities.
• Support customers in building their Attack Surface Management programs.
• Utilize problem-solving skills to address customer inquiries.
• Maintain knowledge of cybersecurity trends and product updates.

Requirements

• 5+ years of experience in customer success or related fields.
• Deep understanding of attack surface management concepts.
• Experience with Python and REST API development.
• Strong communication skills for technical concepts.
• Ability to solve complex problems and prioritize tasks.
• Familiarity with SOC technologies is a plus.
• Security clearance is a plus.
• Bachelor’s degree in a related field.

Benefits

• Flexible benefits spending account.
• Mental and financial health resources.
• Personalized learning opportunities.
• Opportunities for career development and growth.
• Diverse and inclusive work environment.