Customer Success Architect, EMEA - Remote

Overview

The Customer Success Architect (CSA) is a strategic position at GitLab aimed at delivering exceptional value to customers by aligning the GitLab platform with their business objectives, ensuring long-term success and satisfaction.

In Short

• Partner with customers to turn business outcomes into actionable objectives.
• Guide customers on GitLab best practices and use cases.
• Act as the liaison for customer inquiries and escalations.
• Manage a portfolio of customers to enhance adoption and retention.
• Stay updated on GitLab releases and features.
• Facilitate onboarding and customer success planning.
• Support training opportunities for customers.
• Work collaboratively with various teams within GitLab.
• Demonstrate strong problem-solving and analytical skills.
• Fluency in Arabic or Spanish is required.

Requirements

• Understanding of Git and branching strategies.
• Knowledge of software development lifecycle and DevSecOps.
• Experience in Customer Success or similar roles.
• Exceptional communication and organizational skills.
• Ability to work independently and as part of a team.
• Project management skills are a plus.
• Willingness to travel as needed.

Benefits

• Opportunity to work in a global remote environment.
• Access to cutting-edge tools and technologies.
• Collaborative and inclusive company culture.
• Professional development and training opportunities.
• Flexible working hours.