Customer Support Claims Specialist - Remote

Overview

This role involves managing after-sales claims on a live shopping platform, ensuring smooth communication between buyers and sellers, and processing compensation as needed.

In Short

• Manage after-sales claims on the platform.
• Review claims based on established rules.
• Communicate with buyers and sellers.
• Calculate and process compensation when necessary.
• Ensure timely resolution of claims.
• Track claim progress until resolution.
• Work closely with the internal team.
• Contribute to enhancing buyer experience.
• Support seller trust in the platform.
• Full remote position based in Mexico.

Requirements

• Experience in e-commerce after-sales or claims handling.
• Strong communication skills.
• Detail-oriented and logical thinker.
• Familiarity with Google Sheets and ticketing systems.
• Interest in house plants or reptiles is a bonus.

Benefits

• Be part of a dynamic team in live shopping.
• Collaborate with industry pioneers.
• Work on complex challenges.
• Thrive in a flat, startup environment.