Wellness Client Experience Specialist - Remote

Overview

As a Wellness Client Experience Specialist, you will be instrumental in enhancing the client experience by providing exceptional support, fostering relationships, and promoting wellness solutions tailored to individual client needs.

In Short

• Delivering outstanding customer service and support to clients seeking wellness solutions
• Managing and nurturing client relationships through effective communication and follow-ups
• Conducting needs assessments to understand client goals and recommending appropriate wellness programs
• Handling inquiries and resolving issues in a timely and empathetic manner
• Collaborating with wellness professionals to ensure clients receive the best possible experience
• Maintaining detailed client records and tracking progress toward wellness goals
• Organizing and facilitating client engagement initiatives and events to encourage active participation
• Staying abreast of wellness trends and solutions to provide informed recommendations
• Working with various software and platforms to assist in client management and reporting

Requirements

• Proven experience in customer service or client support roles
• Strong communication and interpersonal skills
• Ability to conduct needs assessments and recommend solutions
• Empathetic problem-solving abilities
• Familiarity with wellness programs and trends
• Detail-oriented with strong organizational skills
• Experience with client management software
• Ability to work independently and as part of a team
• Proficiency in English; additional languages are a plus

Benefits

• Opportunity to work remotely
• Collaborative and supportive team environment
• Professional development opportunities
• Access to wellness programs
• Flexible working hours