Office Administrator - Remote

Overview

We are seeking a highly organized and detail-oriented Office Administrator to support daily operations for a US-based company. This role focuses on administrative coordination, CRM management, dispatching, and inbound customer communication.

In Short

• Manage and maintain company CRM systems, ensuring accurate and updated customer information.
• Perform data entry, record management, and administrative tracking tasks.
• Support day-to-day operational processes and internal coordination.
• Coordinate technician schedules and service appointments.
• Dispatch jobs efficiently based on availability, priority, and location.
• Monitor job progress and update statuses within the CRM.
• Handle inbound customer calls professionally and efficiently.
• Respond to customer inquiries regarding appointments, service updates, and general requests.
• Provide clear communication between customers and internal teams.
• Ensure documentation and workflows remain organized and compliant with company procedures.

Requirements

• Strong organizational skills and attention to detail.
• Experience with CRM systems.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and priorities.
• Strong customer service orientation.

Benefits

• Opportunity to work remotely.
• Collaborate with a global team.
• Supportive work environment.
• Professional development opportunities.