Customer Delight Agent - Remote

Overview

As a Customer Delight Agent, you'll be at the forefront of ensuring a positive customer experience for Pathfinder's portfolio brands, handling various forms of customer interactions.

In Short

• Handle customer inquiries and issues across email, SMS, phone, and live chat.
• Make and receive phone calls with professionalism and warmth.
• Resolve issues related to orders, products, shipping, and returns.
• Use AI-assisted tools to work efficiently and maintain quality at scale.
• Follow brand-specific guidelines to ensure every interaction feels on-brand.
• Flag recurring issues or patterns to the Head of Customer Community.
• Keep tickets organized and response times tight.

Requirements

• Natural communicator with a calm demeanor under pressure.
• Pride in solving problems quickly and kindly.

Benefits

• Work remotely from anywhere.
• Join a global staffing and recruiting agency.