Client Experience Specialist - Remote

Overview

The Client Experience Specialist is responsible for providing excellent customer service related to HR Performance Solutions software applications, ensuring high client satisfaction and retention.

In Short

• Fully remote position available in select states.
• Full-time schedule: Monday to Friday, 10:00 AM - 6:00 PM EST.
• Provide solutions to client inquiries via phone, email, and chat.
• Document client interactions using CRM tools.
• Test software applications for defects and communicate findings.
• Contribute to product documentation and knowledge base.
• Maintain effective communication with team members and management.
• Strong emphasis on customer service skills and teamwork.
• Qualifications include a high school diploma and customer service experience.
• Competitive benefits package including health coverage and retirement savings.

Requirements

• Excellent written and oral communication skills.
• Minimum 2 years of customer service experience.
• Preferred experience in financial services or HR.
• Strong problem-solving and interpersonal skills.
• Ability to work independently and in a team environment.
• College training in business or related fields is a plus.

Benefits

• Health coverage including medical, dental, and vision insurance.
• 401(k) plan with company contribution.
• Paid time off including vacation and parental leave.
• Discretionary year-end bonuses based on performance.
• Flexible remote and hybrid work options.
• Ongoing learning and development opportunities.