Inbound Sales & Customer Operations Specialist - Remote

Overview

The Inbound Sales & Customer Operations Specialist will support daily operations, manage customer communication, and drive revenue for U.S.-based home service businesses specializing in residential window cleaning and exterior cleaning services.

In Short

• Respond quickly and professionally to inbound leads from various platforms.
• Manage Housecall Pro CRM for scheduling and record updates.
• Handle client calls, resolving questions and concerns.
• Process payments and follow up on outstanding transactions.
• Conduct post-service follow-ups to ensure customer satisfaction.
• Re-engage inactive clients to drive repeat business.
• Monitor and respond to online reviews.
• Provide light inbound sales support.

Requirements

• Experience in customer service or sales.
• Familiarity with CRM systems, preferably Housecall Pro.
• Strong communication skills.
• Ability to handle multiple tasks efficiently.
• Proficiency in managing online reviews and customer feedback.

Benefits

• Work remotely from anywhere.
• Opportunity to grow within the company.
• Flexible working hours.
• Training provided for sales support.