Sales Operations & Customer Service Specialist - Remote

Overview

The Sales Operations & Customer Service Specialist will be responsible for managing all communication channels, handling customer inquiries, and ensuring a positive customer experience in the catering industry.

In Short

• Monitor and manage all communication channels (phone, chat, website).
• Handle customer inquiries independently, including invoice changes and menu curation.
• Address and resolve customer complaints with careful documentation.
• Ensure fast, professional service and a positive customer experience.
• Manage and maintain profiles on review platforms (e.g., Trustpilot, Google).
• Develop a deep understanding of the catering portfolio and suggest improvements.
• Quality check incoming catering offers and coordinate with partners.
• Create reports on customer inquiries, complaints, and sales activities.
• Collaborate with internal departments for process optimization.

Requirements

• Strong communication skills and enjoyment in interacting with people.
• Experience in customer service, complaint management, or sales operations, ideally in the food or catering sector.
• Proficient with CRM tools (e.g., Salesforce, Zenloop, Front, Intercom).
• Fluent in German; good English skills are a plus.
• Structured, detail-oriented, and independent working style.
• Empathy, patience, and creativity in problem-solving.
• Knowledge of data protection (GDPR) is a plus.
• Ability to manage multiple tasks simultaneously.

Benefits

• An international, committed, open, and experienced team that values team spirit and cohesion.
• Flat hierarchies and a transparent feedback culture.
• Remote work and a beautiful, central office in Berlin Mitte.
• Opportunities for development & coaching.
• Involvement in decision-making processes.
• Regular team events - of course with the best catering.