Head of Operations for E-commerce - Remote

Overview

We are seeking a highly experienced and proactive Head of Operations to optimize our client's customer experience and streamline operations for a 7-figure DTC e-commerce brand.

In Short

• Improve and optimize the overall customer experience across all touchpoints.
• Manage and oversee customer support team (currently 2-3 agents).
• Collaborate with suppliers to address operational challenges.
• Identify and resolve operational bottlenecks.
• Monitor key metrics and implement improvement strategies.
• Optimize logistics, including shipping times.
• Proactively address customer pain points.
• Ensure smooth communication between teams.

Requirements

• Significant operations experience with a 7-figure e-commerce brand.
• Proven track record of taking ownership and driving action.
• Strong problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively.
• Familiarity with e-commerce platforms and customer service best practices.

Benefits

• Competitive monthly salary in USD.
• Remote with flexible working hours.
• Opportunity to optimize operations for a growing e-commerce brand.
• Direct collaboration with key stakeholders.
• Dynamic and creative work environment.