Operations Manager for E-commerce Company - Remote

Overview

The Operations Manager will play a key role in supporting the growth of a multiple 7-figure revenue e-commerce business by overseeing financial performance, fulfillment coordination, team support, and process optimization.

In Short

• Track daily financial metrics and flag issues.
• Maintain reports for business performance.
• Ensure alignment of fulfillment costs and ad spend with profit goals.
• Coordinate with fulfillment agents for smooth order processing.
• Act as the liaison between the CEO and teams.
• Analyze operations for efficiency improvements.
• Identify and solve bottlenecks in workflows.
• Create SOPs for critical processes.
• Collaborate with marketing agencies for performance tracking.
• Support the Customer Service Team Lead in optimizing resolution times.

Requirements

• Experience in operations management, preferably in e-commerce.
• Strong analytical skills and proficiency in financial metrics.
• Excellent communication and team coordination abilities.
• Proactive problem-solving mindset.
• Ability to create and implement SOPs.

Benefits

• Work in a fast-paced, data-driven environment.
• Opportunity to be part of a world-class operations team.
• Remote work flexibility.
• Collaborative and supportive team culture.