Head of E-commerce Operations (CRO) - Remote

Overview

The Head of E-commerce Operations is responsible for driving growth and performance across the company's direct-to-consumer (DTC) channels, particularly through the Shopify platform.

In Short

• Accountable for full DTC P&L management.
• Optimize site performance and conversion rates through CRO.
• Develop ad platform strategies across Meta, Google, YouTube, and Affiliates.
• Manage retention and lifecycle marketing programs using Klaviyo and Attentive.
• Utilize analytics tools for attribution and decision-making.
• Collaborate with CX and product teams to improve customer experience.

Requirements

• Proven experience in e-commerce operations, particularly in a DTC environment.
• Strong knowledge of Shopify and e-commerce analytics tools.
• Experience in digital marketing and ad platform management.
• Ability to analyze data and make data-driven decisions.
• Excellent communication and collaboration skills.

Benefits

• Opportunity to work in a fully remote environment.
• Join a growing company with a focus on innovation and growth.
• Competitive salary and performance-based incentives.
• Collaborative and supportive company culture.