Head of Operations (m/f/d) - E-Commerce Agency - Remote

Overview

The Head of Operations at EVOLVE is responsible for the operational management of the organization, ensuring that the strategic direction is effectively implemented in daily operations.

In Short

• Lead operational management to ensure goals are met.
• Develop value creation processes and service offerings.
• Manage team leads and ensure alignment of strategy and execution.
• Collaborate with management on operational decisions.
• Establish KPI systems for transparency and accountability.
• Expand existing departments and support new area development.
• Translate vision into operational structures and projects.
• Drive efficiency and scaling initiatives across the organization.
• Prioritize efficiency potentials and define integration decisions.
• Lead strategic and operational special projects to completion.

Requirements

• Proven experience in leading a company or agency through growth phases.
• Understanding of how structures, processes, and teams must evolve.
• Strategic thinking with the ability to make informed decisions.
• Ability to translate vision into operational priorities.
• Strong controlling and management skills using KPIs.
• Proficient in systems and tools (e.g., ClickUp, automation tools).
• Experience in leading teams through change.
• Strong ownership mentality, solution-oriented, and results-driven.

Benefits

• 100% remote work.
• Attractive salary and 30 days of vacation.
• Comprehensive benefits program including retirement and employee perks.
• Secure job with long-term prospects for advancement.
• Collegial atmosphere with flat hierarchies.
• Extensive professional development opportunities.
• Modern work equipment, including a laptop of your choice.
• Bi-annual team events and workations.