Customer Support Specialist for DTC Company - Remote

Overview

The Customer Support Specialist will provide exceptional support to customers of DTC brands, ensuring a positive experience through effective communication and problem resolution.

In Short

• Respond promptly to customer inquiries via email, chat, and social media.
• Manage orders, returns, and exchanges using Shopify.
• Resolve product or order-related issues with empathy and professionalism.
• Collaborate with operations and marketing teams to enhance customer experience.
• Maintain accurate records of customer interactions and feedback.
• Identify recurring issues and suggest process improvements.

Requirements

• Experience in customer support, preferably in DTC brands.
• Proficiency in using Gorgias and Shopify.
• Strong communication skills.
• Ability to work independently in a remote environment.
• Empathetic and professional demeanor.

Benefits

• Work remotely from anywhere.
• Join a dynamic team focused on customer satisfaction.
• Opportunities for professional growth.
• Flexible work hours.