Customer Success Manager - Web3 and Crypto - Remote

Overview

P2P.org is the largest staking and restaking operator, with a TVL of over $10B. We are focused on launching new yield products and expanding our product line in the DeFi ecosystem.

In Short

• Proactive, customer-focused, and Web3-savvy Customer Success Manager needed.
• Build strong relationships with clients and help them navigate staking solutions.
• Onboard, educate, and support institutional clients.
• Act as the main point of contact for clients.
• Collaborate with internal teams to ensure a seamless customer experience.
• Monitor client activity and provide insights for improvement.
• Identify upsell and expansion opportunities.
• Stay updated on Web3 and blockchain trends.

Requirements

• 3+ years in Customer Success or similar roles.
• Understanding of blockchain and staking.
• Strong communication and relationship-building skills.
• Problem-solving mindset.
• Experience with CRM tools.
• Ability to work independently in a remote-first environment.
• Fluent English; additional languages are a plus.
• Passion for Web3 and crypto.

Benefits

• Competitive salary level in $ (can also pay in Crypto).
• Well-being program.
• Mental Health care program.
• Compensation for education and professional growth courses.
• Equipment & co-working reimbursement program.
• Overseas conferences and community immersion.
• Positive and friendly communication culture.