Senior Technical Lead – Helpdesk & Projects - Remote

Overview

The Senior Technical Lead is a hands-on problem solver who excels in both technical and leadership roles, guiding a team while managing helpdesk operations and overseeing IT projects.

In Short

• Supervise and mentor the technical support team.
• Manage helpdesk ticketing system and ensure effective ticket resolution.
• Provide L2-L3 support across various IT environments.
• Lead technical projects and improve systems proactively.
• Document solutions and share knowledge with the team.
• Engage with clients confidently and calmly.
• Foster a culture of continuous learning and curiosity.
• Utilize tools like PowerShell and various ticketing systems.
• Support both Windows and macOS environments.
• Encourage team collaboration and knowledge sharing.

Requirements

• Proven experience in a senior technical support role.
• Strong knowledge of Windows 10/11, Windows Server, and Office 365.
• Familiarity with DNS, DHCP, and email tracing.
• Experience with PowerShell scripting.
• Ability to work autonomously and collaboratively.
• Strong communication skills.
• Proactive and self-motivated attitude.
• Calm under pressure with client engagement experience.
• Exposure to project management tools.
• Willingness to learn new systems.

Benefits

• Supportive and flexible work environment.
• Opportunities for career growth.
• Exposure to innovative tools.
• Real autonomy to lead change.
• High-performing team culture.