Customer Service Representative (Garment Printing E-Commerce) - Remote

Overview

This role involves managing customer inquiries and orders for a leading custom-branded apparel company, focusing on high-quality service and efficient communication.

In Short

• Handle inbound and outbound customer calls (up to 60+ daily).
• Assess customer needs for custom orders and relay information to relevant teams.
• Log calls in CRM systems like HubSpot or Salesforce.
• Forward leads or complex orders to sales representatives.
• Provide accurate product information and order guidance.
• Resolve common customer issues and aim for high satisfaction.
• Support customers via email and live chat as needed.
• Collect customer feedback to improve service quality.
• Create artwork proof images using design software.
• Manage production flow and website quote requests.
• Nurture relationships with past customers to reactivate accounts.

Requirements

• 3+ years of customer service experience, preferably in e-commerce or B2B.
• Strong verbal and written English communication skills.
• Experience with high-volume calling.
• Proficient in CRM platforms (e.g., HubSpot, Salesforce).
• Familiarity with order processing and customer ticketing tools.
• Basic skills in Adobe Illustrator and Photoshop.
• Strong organizational and multitasking skills.
• Excellent problem-solving and customer-first attitude.
• Knowledge of custom apparel printing techniques is a plus.
• Able to work in a fast-paced team environment.
• Comfortable learning new tools independently.

Benefits

• Work in a collaborative environment with a focus on quality.
• Opportunity to develop skills in a leading company.
• Hands-on approach to customer service and satisfaction.