Service Support Specialist (Automotive Industry) - Remote

Overview

We are looking for a detail-oriented and proactive Service Support Virtual Assistant to assist with the daily operations of the Service Department. This role is essential in ensuring accurate technician time tracking, managing service records, and supporting billing processes. The ideal candidate should have strong organizational skills, keen attention to detail, and the ability to adapt to the automotive service environment.

In Short

• Monitor and review technician time entries in the Dealer Management System (DMS).
• Ensure accurate logging of work hours and flag any inconsistencies.
• Generate reports on technician productivity and efficiency for management review.
• Input purchase orders, repair costs, and miscellaneous expenses into the system.
• Maintain accurate records of parts and labor costs for each repair order.
• Assist in tracking parts availability and managing service-related inventory.
• Help develop and maintain service menus for commonly performed repairs.
• Assist in generating and reviewing invoices for long-term service projects.
• Collaborate with the accounting team to process service transactions efficiently.

Requirements

• Strong organizational skills.
• Keen attention to detail.
• Ability to adapt to the automotive service environment.

Benefits

• Work in a dynamic and supportive environment.
• Opportunities for professional growth and development.