Account Manager - Remote

Overview

Orium is seeking a dynamic and experienced Account Manager to join our team. In this role you’ll work closely with customers to transform ideas and opportunities into successful project engagements. You're a people person who thrives on building relationships and trust, and you love working with customers. With experience in digital, e-commerce, and professional services agencies, you understand the complexity of scoping and delivering project work. You possess a deep understanding of software design and development for various user interfaces, including retail e-commerce, D2C, B2B, and workplace tools. Your broad knowledge allows you to advise effectively on software and technology while leading strategic programs with multiple stakeholders and multi-year timelines.

In Short

• Work collaboratively with the account services team to shepherd opportunities through the sales process.
• Develop and maintain comprehensive account plans to drive growth.
• Support new business development within existing customers.
• Manage existing accounts and serve as the first point of contact for clients.
• Maintain strong working relationships with delivery teams.
• Attend and participate in industry events.
• Review delivery teams’ implementation to ensure alignment with customer success criteria.
• Help lead roadmap planning and strategic workshops.
• Travel to meet customers and partners across the Americas.

Requirements

• 5+ years experience in account management, customer success, sales or business development.
• 3+ years experience in a professional services customer-facing role.
• Proven experience managing accounts with projects across websites and e-commerce.
• Knowledge of the digital commerce landscape and emerging technology ecosystem.
• Strong presentation skills to showcase learnings to executive stakeholders.
• Experience in aligning teams and bringing together stakeholders.
• Excellent communication and time management skills.
• Prior experience with Google Analytics and/or Adobe Analytics.
• Experience with conversion rate optimization (CRO) and A/B testing.
• Professional working fluency in Spanish is a bonus.

Benefits

• Flexible schedule of full-time hours in a remote-first organization.
• Ongoing opportunities for professional development.
• Experiment with new techniques and learn about new disciplines.
• Pursue independent projects with dedicated professional development time.
• Standard medical and dental coverage with additional benefits.
• Modern ergonomic workspace in Toronto HQ.
• Additional perks including mindfulness sessions and remote group get-togethers.
• On Target Earnings range of $140,000 - $155,000 CAD.