Legal Customer Service Representative | Law Clerk - Remote

Overview

We are seeking a detail-oriented and proactive Legal Customer Service Representative (CSR) | Law Clerk to support client communication, case management, and legal documentation. This remote role requires strong verbal and written communication skills, exceptional organizational abilities, and prior experience in legal support or customer service in a legal background.

In Short

• Handle inbound and outbound client inquiries regarding case statuses and legal processes.
• Conduct structured client interviews to gather essential case details.
• Ask guiding questions to ensure accurate and complete information collection.
• Proactively reach out to clients for updates, clarifications, and document collection.
• Maintain professional, clear, and timely communication via calls, SMS, and email.
• Draft polished and professional emails for case follow-ups and legal correspondence.
• Manage follow-ups to ensure smooth case progress and timely resolution.
• Schedule and track important case milestones, deadlines, and client callbacks.
• Collect, compile, and organize case-related information from clients.
• Prepare and format legal documents, including demand packages.

Requirements

• Strong verbal and written English communication skills.
• Proven experience drafting legal documents (e.g., demand packages).
• Mandatory: Background in a call center, BPO, or legal support role.
• Experience handling mass tort cases is an advantage.
• Comfortable making outbound calls throughout the shift.
• Excellent organizational skills and attention to detail in a fast-paced environment.
• Experience with Casepacer, Rubris, or similar legal software is a plus.

Benefits

• Work Monday to Friday, 9:00 AM – 6:00 PM PST (1-hour break included).
• Opportunity to work in a collaborative and structured environment.
• Gain experience in legal customer service and case management.
• Proactive and self-motivated work culture.
• Professional development opportunities.