Customer Service Representative - Remote

Overview

Join our team as a Customer Service Specialist, where your primary role is to provide support and an effortless experience to policyholders in a fully remote environment.

In Short

• Provide exceptional customer service to policyholders.
• Handle inbound calls regarding insurance questions and billing needs.
• Initiate claims and assist with existing inquiries.
• Promote digital self-service capabilities.
• Utilize multiple computer applications accurately.
• Commit to a structured training and work schedule.
• Work in a fast-paced, collaborative environment.
• Support skill development and career growth.
• Work from a dedicated workspace free from distractions.
• Bilingual skills are a plus.

Requirements

• Background in customer service, insurance, or related fields.
• Excellent verbal and written communication skills.
• Ability to multitask and pay attention to detail.
• Experience in a Windows-based environment.
• Problem-solving and critical thinking skills.
• High School Diploma or equivalent required.
• Bachelor’s degree is a plus.
• Reliable high-speed internet connection is required.

Benefits

• Medical, Dental, Life, and Disability Insurance - effective on day one.
• 25 days paid time off in the first year.
• Tuition reimbursement.
• Paid volunteer opportunities.
• Employee recognition programs.
• Wellness program.
• Opportunities for growth and development.