Customer Service Relationship Specialist - Remote

Overview

The Customer Service Relationship Specialist role focuses on providing exceptional service to policyholders and handling inquiries related to insurance.

In Short

• Work remotely from home.
• Assist customers with insurance inquiries via phone.
• Promote digital self-service capabilities.
• Receive ongoing coaching and development.
• Commit to a structured training program.
• Must have a dedicated workspace free from distractions.
• Background in customer service or related fields required.
• Excellent communication and problem-solving skills needed.
• High School Diploma or equivalent experience required.
• Spanish bilingual is a plus.

Requirements

• Demonstrated customer service experience.
• Ability to navigate multiple programs in a fast-paced environment.
• Strong attention to detail.
• Ability to empathize with customers.
• Adaptability to changing work conditions.
• Commitment to training and work schedule.
• Reliable high-speed internet connection required.

Benefits

• Medical, Dental, Vision, Life and Disability Insurance effective from day 1.
• 25 days paid time off in the first year.
• Tuition reimbursement and Student Loan Paydown Program.
• 401K plan available.
• Comprehensive benefits package.