Customer Relations Specialist - Remote

Overview

The Customer Relations Specialist works with the Customer Service team to investigate and resolve issues affecting enrollment of customers in the Access Health CT Exchange system in a hybrid work environment.

In Short

• Handle escalated account inquiries from customers and stakeholders.
• Utilize knowledge of the Affordable Care Act to resolve issues.
• Clarify customer complaints and determine solutions.
• Research and resolve inquiries via various communication channels.
• Log all customer interactions in the CRM system.
• Maintain confidentiality of customer information.
• Act as a Subject Matter Expert on customer issue resolution.
• Support operational readiness through system testing.
• Educate consumers on healthcare insurance opportunities.
• Assist during busy enrollment periods as needed.

Requirements

• BS/BA in a related field or equivalent experience.
• Bilingual skills are a plus.
• 2-3 years of customer service experience in health insurance preferred.
• Ability to explain complex systems clearly.
• Thorough understanding of the Affordable Care Act.
• Competent in Microsoft Office.
• Excellent communication and organizational skills.
• Strong problem evaluation and resolution abilities.
• Must pass an online certification exam within 2 weeks of hire.
• Ability to work in a rapidly changing environment.

Benefits

• Hybrid work environment with remote work options.
• Opportunity to work with high-profile stakeholders.
• Engagement in meaningful work related to healthcare access.
• Training and development opportunities.
• Supportive team environment.