Customer Relations Specialist II - Remote

Overview

The Customer Relations Specialist is an important member of the Customer Relations team possessing a proven understanding of customer service responsibilities. The CRS is responsible for interacting with high-level customers to provide responses to requests and to handle and resolve customer complaints to completion.

In Short

• Maintain relationships and manage customer expectations.
• Provide efficient and proactive customer service and support.
• Develop constructive working relationships.
• Participate in special projects as required.
• Enter and maintain data in company database systems.
• Follow up on activities until completion.
• Troubleshoot customer service issues.
• Provide coverage for team members when needed.
• Ensure proper documentation with attention to detail.
• Formulate queries and reports using advanced Microsoft Excel.

Requirements

• Exceptional computer skills and Excel experience.
• Excellent customer service skills.
• Advanced organizational skills and attention to detail.
• Ability to analyze and report information.
• Capable of prioritizing and handling multiple deadlines.
• High level of integrity and teamwork.
• Must be able to travel domestically and internationally up to 10%.
• High school diploma or GED; 2 to 5 years of related experience.
• Preferred: BS or BA degree.

Benefits

• Competitive salary range.
• Opportunities for professional growth.
• Supportive team environment.
• Flexible work options including hybrid/remote.
• Health and wellness benefits.