Legal Records Retrieval Specialist (Experienced) - Remote

Overview

We are looking for an experienced Legal Records Retrieval Specialist to join a growing, fully remote team focused on end-to-end medical-records retrieval for lawyers and specialty healthcare providers.

In Short

• Manage end-to-end record retrieval for assigned customers and providers.
• Build, standardize, and continuously improve playbooks for high-volume hospitals, billing groups, and provider networks.
• Ensure accuracy and compliance — clean ROIs, affidavits, billing records, and complete document sets with zero rework.
• Identify workflow improvements and collaborate with engineering and product teams to help automate repetitive steps.
• Share learnings with teammates, standardize best practices, and raise quality standards.
• Significant prior experience in legal record retrieval.
• Strong work ethic and ownership mindset.
• Excellent communication skills — comfortable calling provider offices.
• Organized and detail-oriented — able to manage multiple requests without errors.
• Tech-savvy — quick to learn new tools and workflows.

Requirements

• Significant prior experience in legal record retrieval.
• Strong work ethic and ownership mindset.
• Excellent communication skills.
• Organized and detail-oriented.
• Tech-savvy.
• Team player focused on improving processes.

Benefits

• Fully remote work environment.
• Opportunity to shape playbooks and automation features.
• High-impact role with significant contributions to process improvements.