Client & Talent Operations Manager - Remote

Overview

We are seeking a highly organized and people-focused Client & Talent Operations Manager to oversee client relationships and manage a team of remote talents.

In Short

• Act as the primary point of contact for assigned clients.
• Build and nurture long-term client relationships based on trust.
• Manage and support a group of remote talents.
• Oversee talent onboarding and task allocation.
• Develop and refine Standard Operating Procedures (SOPs).
• Identify operational gaps and propose improvements.
• Track and report key metrics related to client and talent performance.
• Prepare operational summaries for leadership.
• Support data-driven decision-making.
• Ensure positive resolutions for both clients and talents.

Requirements

• 3+ years of experience in operations or client account management.
• Proven background in managing client relationships and team performance.
• Strong communication and leadership skills.
• Ability to multitask and thrive in a remote environment.
• Experience in creating and maintaining SOPs.
• Proactive and empathetic approach to management.

Benefits

• Opportunity to work in a dynamic and fast-paced environment.
• Ability to influence and improve operational processes.
• Engagement with a diverse team of remote talents.
• Focus on client satisfaction and relationship building.