Client Operations Manager - Remote

Overview

AffirmedRx is on a mission to improve health care outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. We are committed to making pharmacy benefits easy to understand, straightforward to access and always in the best interest of employers and the lives they impact. We accomplish this by bringing total clarity to business practices, leading with clinical approaches, and utilizing state-of-the-art technology.

Join us in improving health care outcomes for all! We promise to do what’s right, always.

In Short

• Serve as the primary point of contact for day-to-day operational inquiries from clients and internal teams
• Oversee benefit design setup, annual updates, testing, and processing of change requests
• Partner with internal teams to resolve member-specific issues, including prior authorization (PA) denials
• Coordinate member communications, ensuring timely approvals and accurate delivery of materials
• Maintain organized client materials, including benefit summaries and project trackers
• Track, document, and report on the status of client requirements and operational timelines
• Coordinate to ensure internal and external data needs are met
• Support onboarding processes for new client implementations
• Participate in internal meetings to support client performance
• Address system configuration issues and monitor accumulators

Requirements

• Bachelor’s degree in Healthcare, Business Administration, or related field
• 3–5 years of experience in client operations or healthcare administration
• Strong organizational skills and attention to detail
• Excellent written and verbal communication abilities
• Proficiency in Microsoft Office Suite; familiarity with Salesforce preferred
• Team-oriented mindset with a commitment to exceptional client service
• Willingness to travel (25–30%)

Benefits

• Impact industry change in pharmacy benefits management
• Work in a culture where people thrive
• Competitive compensation, including health, dental, vision, and other benefits