Client Operations Manager - Remote

Overview

Omniscient Digital is an organic growth agency that partners with ambitious B2B SaaS companies like SAP, Adobe, Loom, and Hotjar to turn SEO and content into growth engines.

In Short

• Hiring a Client Operations Manager to support and project manage ongoing client engagements.
• Responsible for client retention, net revenue retention, and overall satisfaction for a portfolio of 10–20 B2B SaaS clients.
• High autonomy with clear outcomes.
• Reports to the Head of Client Success with growth opportunities.
• Requires overlapping work hours with US Eastern timezone.
• Focus on building long-term partnerships and managing growth programs.
• Utilizes tools like Asana and Notion for project management.
• Emphasis on leveraging automation and AI in daily tasks.
• Strong communication skills are essential.
• 100% remote company.

Requirements

• 5+ years in SEO, content marketing, and CRO.
• Experience in fast-paced agencies required.
• Ability to present to executives and manage client relationships.
• Strong project and time management skills.
• Experience with LLM search is a plus.
• Excellent communication skills including drafting emails and presentations.
• Ability to manage and mitigate risks effectively.
• Team-oriented and collaborative approach.
• High standards for personal and team performance.
• Willingness to take ownership and drive projects forward.

Benefits

• Development of skills in growth strategies at an executive level.
• Work with a smart team on impactful programs.
• Opportunities for growth and increased responsibility.
• Competitive pay and quarterly profit share after one year.
• Medical, dental, and vision insurance.
• 401k with employer match.
• Unlimited PTO.
• Learning and development budget.
• Environment to grow skills and career.
• Option to travel for team retreats.